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Velwins Casino Privacy Policy

At Velwins Casino, we take your privacy seriously. This Privacy Policy explains how we collect, use, store and protect your personal data when you access and use our platform at velwins.pro. By registering an account or continuing to use our services, you acknowledge that you have read and understood this policy. We encourage you to review this document carefully and contact us at [email protected] if you have any questions regarding how we handle your information.

1. Who We Are

We operate Velwins Casino as an online gaming platform licensed under the Anjouan Offshore Financial Authority. Our services are offered in English and are accessible via velwins.pro on an /en-my path, serving players in our permitted markets. All financial transactions on our platform are conducted in EUR. We are responsible for the personal data you provide to us as part of your use of the Velwins Casino online experience, including during registration, gameplay, and any contact with our support team.

2. Information We Collect

When you use our platform, we may collect the following categories of personal data:

  • Registration data including your full name, date of birth, email address and contact details
  • Identity verification documents such as a passport, driving licence or national ID card
  • Proof of address documents such as a recent utility bill
  • Payment information linked to your chosen deposit method, including Neteller or Skrill account references
  • Transaction records covering deposits, withdrawals and wagering history
  • Device and technical data such as IP address, browser type, operating system and session logs
  • Communications you send to our support team via live chat or at [email protected]
  • KYC-related correspondence directed to [email protected]
  • Behavioral and gameplay data to support responsible gaming monitoring and fraud prevention

3. How We Use Your Data

Here at Velwins Casino, we process your personal information for the following lawful purposes:

  • To verify your identity before processing any withdrawal or granting access to bonus features
  • To operate and maintain your account and ensure compliance with our Terms and Conditions
  • To process deposits and withdrawals in accordance with our payment policies
  • To detect and prevent fraud, money laundering, and other prohibited activities
  • To enforce our restricted-use policy, including geographical restrictions applicable to players from Austria, France, Denmark, Germany, Spain, the United Kingdom, the USA, and other prohibited jurisdictions
  • To communicate with you regarding your account, bonuses, promotions, and any updates to our policies
  • To comply with our obligations under the Anjouan Offshore Financial Authority licensing framework
  • To improve our platform, including our Velwins Casino app interface and mobile browser experience

4. Legal Basis for Processing

We process your personal data on the following legal grounds: performance of a contract (to provide you with our gaming services), compliance with legal obligations (including KYC and AML requirements), protection of our legitimate business interests, and, where applicable, your consent. We at Velwins Casino will not process your data beyond what is necessary for the stated purposes.

5. Identity Verification and KYC

Before granting any withdrawal, we may require photo identification, proof of address, a selfie, or a verification call. Identity verification may be re-run at any point during our relationship with you. This process is a regulatory requirement under our Anjouan licence and is non-negotiable. Failure to complete verification may result in withdrawal delays or the cancellation of pending transactions. Documents submitted for KYC purposes should be sent to [email protected] and will be stored securely in accordance with this policy.

6. Cookies and Tracking Technologies

Our Velwins Casino platform uses cookies and similar technologies to improve your browsing experience, maintain session security, and gather analytics data. These technologies help us understand how players interact with our site and allow us to optimize performance across desktop and mobile browser environments. You may manage your cookie preferences through your browser settings, though disabling certain cookies may affect the functionality of our platform. We do not operate a dedicated Velwins app available for download; all features are delivered through a mobile-optimized browser experience.

7. Data Sharing and Third Parties

We do not sell your personal data to third parties. However, we may share your information in the following circumstances:

  • With our payment processors, including the operators of Neteller and Skrill, to facilitate deposits and withdrawals
  • With game software providers, including Pragmatic Play, Betsoft, Hacksaw Gaming, BGaming, Play'n GO and other studios among our 82 integrated providers, solely to the extent necessary to deliver gaming services
  • With regulatory authorities, including the Anjouan Offshore Financial Authority, upon lawful request
  • With fraud prevention and identity verification services engaged to support our KYC obligations
  • With our live support and communications partners who deliver 24/7 assistance on our behalf

8. Data Retention

We retain your personal data for as long as your account remains active and for a reasonable period thereafter, as required by our licensing obligations and applicable anti-money laundering regulations. Where you request account closure, your minimum withdrawal threshold for the final transaction is 10 EUR or the full remaining balance, and your data will be retained for the legally mandated period following account closure before being securely deleted or anonymized.

9. Your Rights

Depending on your jurisdiction, you may have the right to access, correct, delete, or restrict the processing of your personal data. You may also have the right to data portability and the right to withdraw consent where processing is based on consent. To exercise any of these rights, please contact us at [email protected]. We will respond to your request within a reasonable timeframe and in accordance with our licensing obligations.

10. Security of Your Data

At Velwins Casino, we implement appropriate technical and organizational measures to protect your personal data from unauthorized access, disclosure, alteration or destruction. Our platform uses secure encryption protocols for all data transmissions. Despite these measures, no online system can be guaranteed to be completely secure, and we encourage you to use strong passwords and to log out of your account after each session.

11. Restricted Use and VPN Policy

We at Velwins Casino prohibit the use of VPNs, proxies or similar tools that mask or manipulate a player's real location. If we determine that a player is accessing our services from a restricted jurisdiction — including those listed in our Terms — we reserve the right to suspend the account, cancel active bonuses and forfeit associated winnings. Withdrawals and refunds are not guaranteed where a player has breached our restricted-use policy.

12. Contact Us

If you have any questions about this Privacy Policy or about how we handle your data at Velwins Casino, please reach out to us through any of the following channels:

We reserve the right to update this Privacy Policy at any time. Any changes will be published on this page, and your continued use of the Velwins Casino online platform following such updates constitutes your acceptance of the revised policy.

Content updated: August 10, 2026