Velwins Online Casino Terms and Conditions
Welcome to Velwins Online Casino. These Terms and Conditions govern your use of our website located at velwins.pro and all services we provide through it. By registering an account, accessing our platform, or placing any bet, you confirm that you have read, understood, and agree to be bound by these terms in their entirety. If you do not agree with any part of these terms, please do not use our services. We reserve the right to amend these Terms at any time, and continued use of the Velwins casino online platform following any update constitutes acceptance of the revised terms.
1. About Us and Regulatory Information
At Velwins, we operate under a licence issued by the Anjouan Offshore Financial Authority. All gaming activities offered through our platform are governed by the laws and regulations of Anjouan. Our platform is designed for adult entertainment purposes only, and all users must be of legal gambling age in their jurisdiction before accessing our services. The governing law applicable to these Terms is the law of Anjouan.
2. Eligibility and Restricted Territories
At Velwins Casino, we do not permit registration or gameplay from certain jurisdictions. It is your sole responsibility to ensure that online gambling is legal in your country before using our services. We strictly prohibit access from the following territories:
- Austria, France and its overseas territories
- Denmark, Germany, Spain
- The Union of Comoros
- The United Kingdom and the USA and their respective territories
- All FATF blacklisted countries
- Any other jurisdiction deemed prohibited by the Anjouan Offshore Financial Authority
Players from Brazil, Japan, and Hungary are permitted to play on our Velwins casino online platform and may receive cashback offers. However, they are expressly prohibited from receiving all other types of bonuses and promotions available on our site. We reserve the right to void winnings and close accounts where restricted-territory access is detected.
3. Account Registration and Verification
Our registration form must be completed personally and accurately. By submitting the registration form, you confirm that all information provided is true, current, and complete. We do not operate as a no-account casino — the registration process must be completed in full, and our Terms must be accepted before any use of the platform.
3.1 Identity Verification (KYC)
We at Velwins Casino are required to verify your identity before processing any withdrawal or allowing betting activity. Our KYC process may require the following documents:
- A valid government-issued photo ID such as a passport, driving licence, or national identity card
- A recent utility bill or similar document confirming your address
- A selfie or a verification call
Identity verification may be re-run at any point during our relationship with you. For KYC enquiries, please contact us at [email protected]. We will not process withdrawals until verification requirements are satisfied.
3.2 Account Security
You are solely responsible for maintaining the confidentiality of your login credentials. The Velwins login page should only be accessed from trusted devices. If you suspect unauthorised access to your account, contact our support team immediately via live chat or at [email protected]. We are not liable for losses resulting from unauthorised access caused by your failure to secure your credentials.
4. Deposits, Withdrawals, and Payment Terms
4.1 Deposits
Our minimum deposit is 25 EUR. We currently accept deposits via Neteller and Skrill. All transactions on our Velwins platform are processed in EUR. We do not accept deposits made on behalf of third parties.
4.2 Withdrawals
Our minimum withdrawal amount is 10 EUR per transaction. Where an account is being closed, the full remaining balance must be withdrawn. Withdrawals are processed back to the original payment method used to fund the account — whether that is a debit card, credit card, bank account, or e-wallet.
The following withdrawal limits apply at Velwins Online Casino:
- Where your balance is at least 10 times the total sum of your deposits, monthly withdrawals are limited to 5,000 EUR
- In all other cases, the maximum withdrawal per month is 10,000 EUR
- VIP-level withdrawal limits apply separately, ranging from 500 EUR at Level 1 up to 2,000 EUR at Level 15, with individual limits from Level 16 upward
4.3 Withdrawal Fees
At Velwins Casino, we apply a fee of 8% (minimum 4 EUR) to any withdrawal where the deposited funds have not been wagered at least once. We strongly encourage you to review our full fee schedule before initiating a withdrawal.
4.4 Liability Cap
Our total aggregate liability to you is capped at the lower of the value of the bets placed or 500 EUR. Withdrawals and refunds are not guaranteed where you have breached our restricted-use policy.
5. Bonuses, Promotions, and Velwins Free Spins
Our Welcome Bonus Pack at Velwins offers 400% across five deposits up to 2,200 EUR plus 350 Free Spins. All bonuses are subject to a 40x wagering requirement on the bonus amount, and 35x on winnings derived from free spins. The maximum bet while any bonus is active is 5 EUR. Bonuses expire 10 days after activation, after which the bonus and all its derivatives are cancelled.
5.1 General Bonus Rules
- Maximum conversion from any bonus is 5x the bonus amount; amounts exceeding this are voided before withdrawal
- Free spin winnings are capped at 100 EUR to the bonus balance and 100 EUR released to the real balance
- One bonus per person, household, address, IP address, email, phone number, payment method, and device
- Only one active bonus is permitted at any time; deposit bonuses are not cumulative
- A withdrawal request submitted before wagering is complete will cancel the active bonus and all derivatives
- Withdrawable funds are spent before bonus funds in all cases
Our Velwins bonus promotions are subject to game contribution restrictions. Slots contribute 100% to wagering, while table games including blackjack, roulette, craps, baccarat, and video poker all contribute 0%. Crash games contribute 0%. Approximately 40 named slots contribute at a reduced rate of 20%, and several hundred titles — including the entire crash and instant catalogue — contribute 0%. Roughly 120 named slots are unplayable while a bonus is active, and the live casino floor is closed to bonus play.
5.2 VPN and Proxy Restriction
We at Velwins strictly prohibit the use of VPNs, proxies, or any similar service or device that masks or manipulates a player's real location. Detection of such tools may result in the cancellation of bonuses, forfeiture of winnings, and account suspension.
6. Responsible Gambling
Our Velwins Online Casino is committed to promoting responsible gambling. We provide tools to help you manage your play, including deposit limits, session limits, and self-exclusion options. If you believe you may have a gambling problem, we encourage you to contact our support team or seek assistance from a recognised responsible gambling organisation. You must be at least 18 years of age to use our services.
7. Mobile Access and Platform Availability
There is no dedicated Velwins app available for download. Our platform is fully accessible through desktop and mobile browsers, and all pages are optimised for most screen resolutions across modern devices. Any references to a "Velwins casino app" should be understood to refer to our mobile-optimised browser experience.
8. Customer Support
We provide 24/7 live chat support directly on our website. You may also reach us by email at [email protected]. Our support team operates in English and is available around the clock to assist with account queries, technical issues, and bonus questions.
9. Amendments and Governing Law
We reserve the right to amend these Terms and Conditions at any time without prior notice. Changes take effect immediately upon publication on our website. These Terms are governed by the laws of Anjouan. Any disputes arising from your use of the Velwins casino online platform shall be subject to the exclusive jurisdiction of the competent authorities under Anjouan law.
If you have any questions regarding these Terms, please contact us at [email protected] before registering or making any deposit.
Content updated: August 10, 2026